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Existing customers please log in using your email address and password to see your pricing and discount level. See here for detailed instructions.

New Customers may browse this site and create an account at checkout.

All pricing is shown at retail unless you log in. After registration, new customers can complete and fax to us an Additional Information Form to apply for Trade, Educational or Reseller discounts. Existing customers will have your pricing shown automatically.

See FAQ for more details on pricing.
See here for browser, technical and login help.
 
We manufacture in Australia. Details on our manufacturing process and our capabilities can be see here.
A&E METAL MERCHANTS PRIVACY POLICY  
 
At A&E Metal Merchants your privacy is paramount. We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. A&E Metal Merchants is committed to safeguarding your personal information and will always handle your personal information securely and carefully. A&E Metal Merchants is committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. The following should give you a greater understanding on how we collect and use customer information.
 
Why we collect information 
 
We collect information for a number of reasons including:
  • To deliver products or services to you  
  • To better understand your requirements and preferences
  • Improve our service 
  • Provide offers that are of greater interest or benefit to you
How we collect this information 
 
We collect information in a number of ways: 
  • When you order goods or services, particularly when those products are delivered
  • When you leave goods with us for refining or trade in
  • If you open a credit account with us 
  • If you pre-order products or services 
  • When you shop in our store and use your trading or credit account
What we collect 
 
The personal information we collect is in most cases supplied by you when you place an order or register on our website
  • Name 
  • Address 
  • Delivery address 
  • Phone number 
  • Fax number 
  • E-mail address 
  • ABN number 
  • Customer type
  • Payment information, including credit card numbers.
How we protect your personal information
 
Your details are stored on a secure database server that is protected by layers of physical, password and network security, and is only able to be accessed by authorised personel. In addition credit card details that may be stored during transaction processing are stored in an encrypted manner. 
 
Who we may share your information with 
 
We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery. This includes organisations such as Australia Post and other major delivery companies. We may also disclose personal information to government authorities as required by law.
 
Direct marketing 
 
If you receive marketing offers by mail from A&E Metal Merchants and do not wish to receive them in the future, please call our customer service centre on 1300 360 598. If you receive marketing offers by email and do not wish to receive them in future please check the opt out box and we will exclude you from any future email marketing campaigns.
 
Access 
 
If you would like to access or update your personal information please write to our customer service department at 6th Floor 89 York Street Sydney or contact us on 1300 360 598. You can also access you details on-line at www.aemetal.com.au provided you have your account login and password.
 
A copy of the A&E Metal Merchants Privacy Policy is available from the A&E Metal Merchants website at www.aemetal.com.au or you can request a copy by calling our customer service department on 1300 360 598.