At A&E Metal Merchants your privacy is paramount.

We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared.

A&E Metal Merchants is committed to safeguarding your personal information and will always handle your personal information securely and carefully.

A&E Metal Merchants is committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. The following should give you a greater understanding on how we collect and use customer information.

Why we collect information

We collect information for a number of reasons including:

• To deliver products or services to you
• To better understand your requirements and preferences
• Improve our service
• Provide offers that are of greater interest or benefit to you

How we collect this information

We collect information in a number of ways:

• When you order goods or services, particularly when those products are delivered
• When you leave goods with us for refining or trade in
• If you open a credit account with us
• If you pre-order products or services
• When you shop in our store and use your trading or credit account

What we collect

The personal information we collect is in most cases supplied by you when you place an order or register on our website

• Name
• Address
• Delivery address
• Phone number
• Fax number
• E-mail address
• ABN number
• Customer type

Who we may share your information with

We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery. This includes organisations such as Australia Post and other major delivery companies. We may also disclose personal information to government authorities as required by law.

Direct marketing

If you receive marketing offers by mail from A&E Metal Merchants and do not wish to receive them in the future, please call our customer service centre on 1300 360 598.

If you receive marketing offers by email and do not wish to receive them in future please check the opt out box and we will exclude you from any future email marketing campaigns.

Access

If you would like to access or update your personal information please write to our customer service department at 6th Floor 89 York Street Sydney or contact us on 1300 360 598.

You can also access you details on-line at www.aemetal.com.au provided you have your account login and password.

A copy of the A&E Metal Merchants Privacy Policy is available from the A&E Metal Merchants website at www.aemetal.com.au or you can request a copy by calling our customer service department on 1300 360 598.